Privacy Policy

last updated: 29/10/2025

1. Who we are

This website is operated by The Distinctive Collection Ltd, trading as BuildFlows (“we”, “us”, “our”).
We design and deliver business automation systems for UK SMEs.
Our website address is: https://www.buildflows.co.uk

We are the data controller responsible for your personal information.
If you have any questions, please contact us at privacy@buildflows.co.uk.

2. What information we collect

We may collect and process the following information:

  • Your name, email address, phone number and company details (via contact or enquiry forms, Typeform, or chat widgets).

  • Technical data such as your IP address, browser type and usage patterns (via Google Analytics and cookies).

  • Marketing data including campaign engagement and ad tracking information (via Google Ads, social media pixels, or CRM tracking).

3. How we use your information

We use your data to:

  • Respond to enquiries and provide quotations.

  • Deliver our services and manage customer relationships via Pipedrive.

  • Process payments through Stripe.

  • Improve our website, marketing, and customer experience.

  • Comply with legal or regulatory requirements.

We only process your data where it’s lawful to do so under the UK GDPR and the Data Protection Act 2018.

4. How long we keep it

We keep personal data only as long as necessary for business or legal reasons, after which it is securely deleted.

5. Who we share it with

We use trusted third-party providers including:

  • Google (Analytics, Ads)

  • Pipedrive CRM

  • Make.com, Zapier, n8n (automation tools)

  • Stripe (payment processing)

These processors act under written agreements and comply with UK data protection laws.

6. Your rights

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, email [insert contact email].

7. Cookies

We use cookies and similar technologies to personalise content, measure performance, and analyse traffic.
For full details, see our Cookie Policy.

8. Updates

We may update this policy from time to time. Changes will be posted on this page with the revised date.